GTC
General Terms and Conditions of NatureWatt GmbH
Version: September 2026
Convenience translation. These GTC are a translation of the German "Allgemeine Geschäftsbedingungen" of NatureWatt GmbH. In case of doubt, the German version shall prevail (see § 3 (2)).
The following General Terms and Conditions (hereinafter "GTC") apply to the business relationship between NatureWatt GmbH, Bergham 55, 83624 Otterfing, Germany (hereinafter "we" or "NatureWatt") and our customers, in the version valid at the time of the order.
§ 1 Scope and Definitions
(1) These GTC, in the version valid at the time of the order, apply exclusively to all orders placed via our online shop at www.naturewatt.de. Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless we have expressly agreed to their validity in text form.
(2) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession (Section 13 of the German Civil Code, BGB). An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in exercise of his or her trade, business or profession (Section 14 BGB). "Customer" within the meaning of these GTC refers to both consumers and entrepreneurs.
(3) Where individual clauses of these GTC expressly apply only to consumers or only to entrepreneurs, this is separately highlighted by corresponding wording ("The following applies to consumers…" or "The following applies to entrepreneurs…").
§ 2 Conclusion of Contract
(1) The presentation of products in our online shop does not constitute a legally binding offer, but a non-binding invitation to the customer to order goods from our online shop.
(2) By clicking the button "Zahlungspflichtig bestellen" ("Order with obligation to pay") in the final step of the ordering process, the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping cart.
(3) After submitting the order, the customer receives an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function. This automatic confirmation of receipt does not constitute acceptance of the offer; it merely informs the customer that the order has been received by us.
(4) The purchase contract is concluded upon our declaration of acceptance. If the payment methods PayPal, credit card or SEPA direct debit are selected, acceptance takes place either by a separate order confirmation sent by e-mail, by a dispatch confirmation, or by delivery of the goods – in each case within a period of five (5) working days after receipt of the order. If the payment method prepayment / bank transfer is selected, we accept the customer's offer by way of a separate order confirmation sent by e-mail, which we will dispatch without undue delay and at the latest within two (2) working days after receipt of the order; only upon this order confirmation does the purchase price become due for payment (§ 5 (2)). If no declaration of acceptance is received within the respective period, the customer is no longer bound by his or her offer.
(5) If goods ordered by the customer are unavailable because, despite the timely conclusion of a congruent covering transaction, we are not supplied by our supplier through no fault of our own, we may withdraw from the contract. In this case, we will inform the customer of the unavailability without undue delay and, where appropriate, propose the delivery of comparable goods. Any payments already made will be refunded without undue delay. The customer's statutory rights remain unaffected.
§ 3 Storage of the Contract Text, Contract Language, Correction Options
(1) We store the contract text and send the customer the order data and our GTC in text form (e.g. by e-mail). The GTC can also be viewed and printed at any time at www.naturewatt.de/Informationen/AGBs/. For security reasons, past order data cannot be retrieved via the website.
(2) The contract language is German. Where we additionally provide these GTC in other languages (e.g. English, French), such versions are provided for convenience; in case of doubt, the German version shall prevail.
(3) Before submitting the order, the customer can change the entered data at any time using the usual keyboard and mouse functions as well as the correction options provided in the ordering process. Before the order is submitted with binding effect, all data is displayed again in an order overview and can be corrected there.
§ 4 Prices and Shipping Costs
(1) All prices stated in our online shop are final prices in euros including the applicable statutory value added tax. The prices stated at the time of the order are binding.
(2) Shipping costs may be charged in addition to the stated prices. The amount of the shipping costs is displayed to the customer clearly and transparently in the ordering process before the order is placed and can also be viewed at any time via the shipping costs overview on our website.
(3) For deliveries to countries outside the European Union, additional taxes (e.g. import VAT), customs duties or other charges may be incurred, which the customer must pay to the competent customs or tax authorities. Any bank or transaction fees incurred as a result of transport to third countries shall also be borne by the customer.
§ 5 Terms of Payment
(1) We offer the following payment methods:
Prepayment / bank transfer
PayPal
Credit card (Mastercard, Visa, American Express) – processed via Stripe
SEPA direct debit – processed via Stripe
(2) If the payment method prepayment / bank transfer is selected, we will provide the customer with our bank details in the order confirmation (§ 2 (4)). The invoice amount must be transferred to our account within seven (7) working days of receipt of the order confirmation. Delivery takes place after receipt of the full invoice amount.
(3) If the payment methods PayPal, credit card or SEPA direct debit are selected, the account or credit card is charged at the time the contract is concluded. Details on payment processing via the respective service providers can be found in our privacy policy.
(4) For consumers, the default interest rate in the event of late payment is five (5) percentage points above the applicable base interest rate pursuant to Section 247 BGB. For entrepreneurs, it is nine (9) percentage points above the base interest rate; in addition, in the event of late payment by an entrepreneur, we are entitled to claim the lump sum of EUR 40 pursuant to Section 288 (5) BGB. We reserve the right to claim further damages caused by default.
(5) The customer is only entitled to set-off if his or her counterclaims have been finally established by a court, are undisputed, have been acknowledged by us, or are ready for decision. The customer may only exercise a right of retention insofar as his or her counterclaim is based on the same contractual relationship.
§ 6 Delivery, Delivery Time, Transfer of Risk
(1) We generally deliver within the delivery areas specified at the time of the order. If a delivery area cannot be selected in the ordering process, delivery to that area is not possible.
(2) Unless a different delivery time is stated on the respective product page, the delivery time within Germany is a maximum of seven (7) working days from conclusion of the contract or, if the payment method prepayment is selected, from receipt of the full purchase price. Deliveries to the rest of the European Union are made within a maximum of fourteen (14) working days. The specific delivery time is stated on the respective product page.
(3) If – through no fault of our own – we are unable to meet an announced delivery time, we will inform the customer without undue delay and state the expected new delivery time.
(4) For consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to the consumer upon handover of the goods to the consumer (Section 446 BGB in conjunction with Section 475 (2) BGB). For entrepreneurs, the risk passes to the entrepreneur as soon as we have handed over the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment.
(5) If delivery to the customer's premises has been agreed, the customer must ensure a handover location that is suitable and accessible for the respective size of the shipment.
(6) Consumers are requested to report externally visible transport damage directly to the delivery agent and to inform us without undue delay – for example by e-mail to office@naturewatt.de. Failure to comply with this request has no effect on the consumer's statutory warranty rights; it merely helps us to assert our own claims against the shipping service provider.
§ 7 Retention of Title
(1) The delivered goods remain our property until the purchase price has been paid in full.
(2) The following additionally applies to entrepreneurs: We retain title to the goods until full payment of all claims arising from the ongoing business relationship. The entrepreneur is entitled to resell the reserved goods in the ordinary course of business; the entrepreneur hereby assigns to us all claims arising from such resale – irrespective of any combination or mixing of the reserved goods with a new item – in the amount of the invoice amount, and we accept this assignment. The entrepreneur remains authorised to collect the claim even after the assignment; our authority to collect the claim ourselves remains unaffected.
(3) The customer is obliged to notify us without undue delay in writing or in text form of any third-party access to the reserved goods – in particular seizures – and to provide us with the documents required to defend against such access.
§ 8 Right of Withdrawal for Consumers
(1) Consumers are generally entitled to a statutory right of withdrawal when concluding a distance contract, about which we provide information in accordance with the statutory model in our separate withdrawal policy (Widerrufsbelehrung). The withdrawal policy is made available to the consumer before the conclusion of the contract and can be accessed at any time at www.naturewatt.de/Informationen/Widerrufsrecht/.
(2) Pursuant to Section 312g (2) no. 1 BGB, the right of withdrawal does not apply, by way of exception, to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. For sets assembled from standardised components held in stock ("modular sets"), the right of withdrawal exists; it is excluded only in the case of genuine custom-made products (e.g. components individually cut or adapted to customer measurements).
(3) Consumers may also declare their withdrawal via our electronic withdrawal function (Section 356a BGB). The correspondingly labelled link "Vertrag widerrufen" ("Withdraw from contract") is permanently available in the footer of our website and can be used without logging in. After the withdrawal function has been used, we will send the consumer, without undue delay, a confirmation of receipt on a durable medium (e.g. by e-mail) containing information on the content of the withdrawal declaration as well as the date and time of its receipt.
(4) In all other respects, the information in the separate withdrawal policy and in the model withdrawal form linked there applies.
§ 9 Warranty for Defects
(1) The statutory rights in respect of defects apply.
(2) For consumers, the limitation period for claims based on defects is two (2) years from handover of the goods.
(3) For entrepreneurs, the limitation period for claims based on defects is one (1) year from handover. The foregoing limitation does not apply to claims arising from injury to life, body or health, in cases of intent or gross negligence, in cases of fraudulent concealment of a defect, in cases of breach of material contractual obligations, or to claims under the German Product Liability Act (Produkthaftungsgesetz) and under an expressly assumed guarantee of quality or durability.
(4) Insofar as we merely resell certain components without placing them on the market under our own brand, warranty claims relate to the product delivered by us in its respective delivery condition. Manufacturer guarantees going beyond the statutory liability for defects are – insofar as granted by the respective manufacturer – provided exclusively in accordance with the manufacturer's terms; we do not issue any guarantee declaration of our own in this respect.
§ 10 Third-Party Software Components
(1) The solar components sold by us fulfil their core function – the generation, storage and provision of electrical energy for the vehicle's leisure battery – without the use of additional software. We owe exclusively the delivery of the agreed hardware in the contractually agreed condition.
(2) Insofar as the manufacturers of individual components (e.g. Victron Energy for MPPT charge controllers) offer their own software or smartphone applications ("apps") for convenient operation or monitoring, these are additional functions provided by the respective manufacturers. They are not part of the purchase contract concluded with us. Availability, functionality, compatibility with end devices and operating systems, and the provision of updates are the sole responsibility of the respective provider.
(3) Insofar as product descriptions or operating instructions refer to such third-party apps, this is purely informational and does not constitute any assurance of permanent availability. The goods owed by us fulfil their functions completely without this third-party software; the statutory rights in respect of defects apply without restriction to the hardware owed by us.
§ 11 Liability
(1) We are liable without limitation for damage arising from injury to life, body or health resulting from a negligent breach of duty by us, one of our legal representatives or vicarious agents, as well as for damage resulting from an intentional or grossly negligent breach of duty by us, one of our legal representatives or vicarious agents.
(2) In the event of a slightly negligent breach of material contractual obligations ("cardinal obligations"), our liability is limited to the foreseeable, contract-typical average damage according to the nature of the goods. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract in the first place and on whose observance the customer may regularly rely.
(3) In all other respects, our liability is excluded.
(4) The foregoing limitations of liability do not apply to liability under the German Product Liability Act, in cases of fraudulent concealment of a defect, and in the event of the assumption of an express guarantee of the quality or durability of the goods.
(5) Insofar as our liability is excluded or limited under the foregoing provisions, this also applies to the personal liability of our legal representatives, employees and vicarious agents.
§ 12 Dispute Resolution
(1) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG).
(2) The platform for online dispute resolution ("ODR platform") formerly operated by the European Commission was shut down on 20 July 2025. It is therefore no longer linked.
§ 13 Applicable Law, Place of Jurisdiction, Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers who have their habitual residence in another Member State of the European Union, the protection afforded by mandatory provisions of the consumer protection law of their home state pursuant to Art. 6 (2) of the Rome I Regulation remains unaffected.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is our registered office. In these cases, however, we are also entitled to bring an action at the customer's general place of jurisdiction. For consumers, the statutory places of jurisdiction remain applicable.
(3) Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provisions.
Version of these GTC: September 2026